We used to order from Those Guys before their recent price increase. We decided to give them another go before this Packers game this weekend and we confirmed that we will never order from this establishment again. We ordered at 1:20 in the afternoon and the follow up email saying our order will be ready by 2:08. At 2:45 we call Those Guys to cancel the order and the guy I speak to on the phone tries to guilt me into not cancelling because his "drive is like a block away" -- keep in mind, I live 10 minute from Those Guys. When I don't give in and tell him to keep the order, he literally hangs up on me. I call back to speak to a manager and apparently, the man I was speaking to was the owner. Totally unacceptable customer service for an order that hadn't arrived 40 minutes AFTER the original 48 minute wait time.