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  • I would have loved to have given West Valley ENT a more favorable review, however after waiting on the phone for 17 minutes and 18 seconds about an appointment was Ridiculous...this is not the first time it has happened last year when my husband need to reschedule an appointment we were left on hold for over ten minutes. Personally, if I ask some one if I can place them on hold and they say yes....I would definitely not let it take me 17 minutes to acknowledge that person!!!! Sorry is not enough. I hope West Valley ENT, would look into the poor customer service their clients receive when it comes to scheduling or canceling an appointment. Unlike me who have to foot my whole bill for service, regardless of BCBS I am disappointed in the way i was treated, they could have just called me back instead of making me wait an excessively long time. Otherwise, the service from the ENT was professional and thorough.
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