I'm reviewing this business as compared to other foot spas/reflexology businesses. This is not a day spa. I've been to a few foot spas and I've been to this one at least three times. A few things to remember about foot spas is 1. They are not licensed masseurs. 2. Rooms are semi-private. 3. You don't undress (sometimes you take your shirt off if it doesn't stretch). My experience has been very consistent. The place is very clean! The decor is simple and cute. It has never been busy. The customer service has been professional and provide the service they are trained in. They also begin and end the massage in a timely manner. You don't get shorted. I'm super confused about some of the reviews because staff's English is limited but you can communicate if you are clear. You only get a towel to cover up but you aren't supposed to fully undress. I've never had to pay upfront. I would recommended this business.