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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-04-10 00:00:00 (xsd:dateTime)
itemReviewed	Brooklyn Pizza Parlor
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I was very disappointed on my last visit. The young girl who took our order made a mistake keying in our order. No problem, not a big deal. When we sat down my wife asked about the total we were charged and it seemed high. We totaled it up in our heads and it seemed like we had been overcharged. I asked a waitress to ask a manager to come to the table. The manager came over and we told him that we thought we had been overcharged. He was very arrogant, rude and belligerent. He reluctantly took our check behind the counter and came back a few minutes later. He told us that the order had been rang up wrong but that we had not been charged for a side salad and that we actually owed money. And, he was a real jerk about it. But, the more I thought about it the angrier I got. I asked a waitress for a pen and a menu. I told her how big of a jerk the manager was and she agreed commenting that he was the owners brother. I added up what we had gotten and it was obvious that we had been overcharged. I asked another waitress if the owner or another manager was there. She told me that another manager was there, so I asked that she come over to our table. I told her what had happened and showed her my receipt. She went behind the counter, totaled it up and I saw her show the "jerk" manager the total. She came back to our table and apologized. She said we had been overcharged and she needed my credit card to refund our money for the overcharge. Turns out that we had been overcharged by about $4.00. The arrogant, rude manager never came back to apologize or anything. What he didn't realize is that my wife and daughter along with many moms and daughters from my daughters dance studio frequently visit the restaurant after dance on Saturdays. It would be safe to say that they spent collectively several thousand dollars there last year. Because of his horrible attitude and lack of customer service he may have traded $4.00 and an apology for thousands of dollars in future revenue. I will not EVER go back. The pizza was good but it's also good at Portofinos and Bella Fresco down the street. If the owner allows his brother to treat customers like this it is only a matter of time and this place will be history. I also sensed from the employees that this guy was a real jackass to work for. It's a shame that a place with so many good things going for it has such bad management.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Blaine

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