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  • Seemed to start off ok....but totally blew the end game. In a nutshell...talked to Luis about what I had to move and was quoted a 4-5 hour move, and it was recommended I get a 3 man crew to save time and money. I agreed and we set the move up for Friday 7/21/17. 3 nice guys arrived and I showed them around. They said there was no way this was a 4-5 hour move. They said closer to 7. This move turned out to be 9 hours. Yes...NINE! They also had to make 2 trips. Thankfully the new house is about a mile form the old house! After the move was over, I started noticing damage to items. Almost all the damage was to items moved during the 2nd trip. I called First Choice Movers on Sunday, 7/23/17 and spoke to Justin. He apologized and said he wished all customers were as kind as me. He said after the movers arrived, the option of a 2nd truck and an additional mover should have been provided. This would no doubt have saved me time from that 9 hour and $1500+ bill. As you can imagine this was not the most pleasant news to hear. No offer for even a small credit to my bill was made for that error. Justin also said he would talk to Luis about the damaged items and contact me shortly. It's been 3 weeks since my move and no return phone call. I have damaged items in my home which still need repair and a desk the movers put together so poorly that it wound up falling apart in the end. This was the last item the movers put together right before heading out the door. They used 2 screws out of the 12 required. It is worth noting that if you pay with cash or check, you avoid a 3.5% processing fee. I was planning to do so, but by the time the exhausting day was over, I couldn't find my checkbook. Never have I been more grateful to have used my credit card! I will update my review with all the details later. I just wanted to get my story out there for anyone considering hiring this company.
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