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  • Since I'm mostly an online shopper, I did not know that when you buy something online from them that the return shipping was not free. This was a surprise to me so I went into the store this morning to bring back my online purchases. Unlike the previous reviews about this particular store, I got good service from the two young women working the store today. They were both pleasant and handled my return/exchange quickly. Although the girls at Ann Taylor made it quick and painless, I wish that the brand would offer the return labels for online purchases to make online shopping a more convenient customer experience. As I told the girls, while the policy is that Ann Taylor wants to do their part to save the planet with not printing any more return labels and wanting to save the earth, the one thing that comes to my mind is pretty simple, with the current landscape of retail stores dying, how about thinking about the customer experience and saving your customers? Except for the online return policy, all in all the store is clean and staff is pleasant and when I get more time I hope to return to do some in store shopping.
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