| rev:text
| - Our waitress was awesome, even though she'd only been working there two weeks by the time she served us (yeah, we got to chatting). The interior of this old building recently went through a remodeling / upgrade and it shows. And I really enjoyed the turkey and avocado sandwich on the $8 menu. The manager, on the other hand, could've been better. Here's the complaint letter I just sent to Denny's corporate.
"My husband and I went to this Denny's on his birthday specifically to get his free meal sometime in the afternoon of August 17th (definitely after 3:00pm, maybe closer to 4:00) and we were charged for it anyway. When we pointed this out to our waitress (I don't recall her name, but she gave us very good service), she had to get her manager, a very thin black woman with glasses, to fix this. The manager took my husband's bank card, put the money back, but then proceeded to charge us for the same amount AGAIN, adding that we should've told the waitress upfront that it was George's birthday (?!?!).
We stepped out of the store, confused, looked at the receipt again, then went back in to talk to the manager again. My husband - a 911 operator, so he's always keeps cool when speaking to people no matter how unreasonable THEY are - explained to the manager once more that we were still being charged for his birthday meal. She told us again that it was our responsibility to tell the waitress it was his birthday.
There are two problems with her saying this - #1. We DID tell the waitress when we put in our order, even told her how we'd just come from the zoo down the street to that Denny's for his birthday outing and #2. If the manager was just going to leave the meal on our bill, then why did we have to stand there and wait while she put the money back on his card and then just charge us for the same amount again instead of giving us the expected discount?
I told the manager we did indeed tell the waitress about my husband's birthday, but I didn't add how offended I was that she assumed WE screwed up and told US off. She then said the waitress must've screwed up, but still refused to give my husband his refund, even though she clearly had the power to do so. We stood there plenty long enough (look at your security cameras) that she could've refunded us, wrote up a new bill minus the birthday meal and then charged us for the new total. I've no idea why she was so rude to us and refused to make this right, but my husband was NOT happy about this. We went there specifically for his free meal - which he proved he deserved by showing the waitress his driver's license - and the manager refused to give it to us.
Here's what I'd like to see happen -
#1. I want someone to speak to that manager about good customer service and how to fix things in the future. I didn't get her name, but she was a VERY thin black lady with glasses.
#2. Please send my husband a coupon for a free meal. It's the least he deserves for the frustration he was put through on his 47th birthday. His name is George (REDACTED) and his email is (REDACTED) .
Thank you for your time and attention. And we will NOT be visiting that particular Denny's again anytime soon."
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