I always get great service in the store. It's close and convenient to me and I like it much better than PetSmart. I think I prefer it cuz it's more to the point instead of all really things they keep trying to sell me. Better for pet needs. It's always quick in and out of there which I absolutely love and my dog loves going there and picking out a little toy! When I first got my puppy he was only a week old it's a long story but it was absolutely horrifying for me I was very very ill and I went to them hardly able to walk needing everything to take care of a tiny little itty bitty week old chiweenie! They got me everything I needed and I was in and out of there quickly which I absolutely thank them from the bottom of my heart for that because I really needed it!