There's really not a lot to say here. The people are nice, and relatively efficient. I sometimes think their cars have an odd smell to them (don't know why). But they are right next to the body shop my insurance company prefers, and they also prefer this rental office. They arrange everything, making the entire process quite painless. If I were paying for it I might feel differently, but they are extremely convenient to the body shop. And, as I said, the people are friendly and helpful. No complaints.