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  • I have been renting from Waypoint Homes since 2013 and then they switched to Colony Homes, and now Invitation Homes. Since the change to Invitation Homes, no one will return my calls nor rectify a green pool even though I pay for the pool service. I have always received top notch maintenance service in the past and now horrible service!! I leave message after message and the work order has been open for months yet still a green pool. Worst part is no owner to complain to as the company owns most of the rental homes so you're dealing with a company and not a private owner! If this company can't rectify a green pool, it gives me no hope for the future maintenance requests I file. I am still awaiting the PM Amy to let me know if I will be credited for the weeks and months we have been unable to use the pool since I pay the bill! All I can say is bad customer service.
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