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  • My fiance and I moved into a new house recently and upon the first rain, realized we had a leak in our kitchen. We got on yelp to find a reputable roofing company; and this company came up. Ryan was very professional, came out on time and assessed our roof. He told us that the leak was most likely the skylight in our kitchen. When his team came to fix our roof, my fiance noticed that they were actually fixing the wrong skylight (one in our living room). They fixed the wrong skylight for no additional charge and moved out to the correct one They patched the roof and sealed around the skylight, and sent us a bill for $997 along with pictures of the work done. They also wrote my full credit card details on the invoice and sent it through email to me, which I am very upset with because it could of easily be stolen. The next time it rained, on Christmas eve, our roof continued to leak, spreading all the way into the cabinets. My fiance immediately called Ryan, who was on vacation, and Ryan finally called back the next week (more than 10 days later). He made it a priority to come out the next day to check out our roof. His team went back up to fix the roof, and surprisingly, found more cracks around a cable that they "had not seen before." They then patched those cracks as well and moved on. The next time it rained, SURPRISE, the roof leaked again in the same area as the initial diagnoses. I called Ryan the next day (January 23rd) and spoke with him for over 45 minutes about a partial refund for the damage and discussed my frustrations. He refused to refund and here we sit with a leaky roof and $997 gone. In my opinion his company does very poor work and cannot be trusted. We hired him to fix a leak in our roof and he didn't fix the problem.
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