I'm so disappointed in Mother Bunch after today. I have been here a number of times and been really happy. They have good food and a nice atmosphere.
Today I ordered a delivery order for lunch using a third party service. The service listed Mother Bunch as a restaurant they delivered for. Apparently I was confused about the service because I was charged more than expected. I called Mother Bunch to inquire and the manager (Marlene) was pretty rude to me over the phone. Rather than explain to me in a polite tone, she was accusatory and short with me. I even called her back to let her know I was put off by our conversation and she gave me "I'm sorry you feel that way, but..." which is a nice way of saying I'm the problem. Clearly no customer service training.
I'm disappointed because I loved coming to this restaurant, but now I will never be back. So sad, and it didn't need to happen. Thanks Marlene.