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| - I've been a fan of Hooters since they first arrived in Las Vegas in the early 90s (late 80s?). When they opened up this location near my house I couldn't be happier.
First the food. The food is typical hooters. Really good, but there are places out there slightly better. But combine location, plus cost, plus atmosphere and you really can't do better. I like the wings, naked, all drums, grilled Daytona style with spicy garlic sauce. Also the burgers are really good . I sometimes even get the crab legs or the fried pickles. My only real complaint is the lack of ROASTED OYSTERS. That's right, when Hooters first opened they had roasted oysters. They came in a large bucket, covered with a hot towel and they gave you an oyster shucker to open them. Hooters management said it was because of the oil spill that happened years ago in the south why they no longer had them. I really hope they bring them back someday.
As for the staff, management is great. There are a group of 3 familiar guys that run the place. They are always friendly and helpful. They'll change the channels for you and even give you the wi-fi password.
As for the waitresses, I'd say 90% of them are at a Hooters level of customer service. When they acknowledge you as "their table" you are usually greeted somewhat cheerfully and they are for the most part friendly. Some fo them even go into their pro acting job and ask you about your day or what you do, etc. We know it's a service industry and that's part of the act, but it is a nice touch. I would say about 5% of the girls go above and beyond. They remember you from the last time you came and they even come and say hi to you even if you are "not their table". It's nice to be acknowledged as a regular. Sadly most of the time it's by the male management, but like I said, a couple girls remember and say hi regardless. Sadly the remaining 5% of the girls are horrible. There are only one (maybe two) that I fear getting when I walk in. I hate that feeling "well now I got to run the gauntlet today for lunch cuz this girl sucks". I'm not the type of person to complain about service, especially if I'm a regular. instead I suffer silently. The girl in question is so bad. She rushes you though the ordering process. She never writes anything down. As you can see from above, I have a complex order, so it's always a gamble if I'll get it right. God forbid it's wrong, I have to decide if it's worth flagging her down, telling she is wrong and getting a new order.
The saying "a bad apple ruins the bucnh" is true. That one ore two employees prevented me from giving a 5 star review. I hope in the future these employees move on. I hate playing the gambler when I come in to my local Hooters, "will I get a good waitress?" Maybe management can have more customer service training more often. I've also wrote a review about a Japanese Hooters, explaining how they had the best costumer service I've ever seen. Maybe the Hooters here can fly a few of those Japanese Hooters girls in and have them train the locals? Japanese girls are HIGH ENERGY, some of the waitresses here would benefit from a little energy boost.
Anyhow, this is a great Hooters, good food, pretty girls, great atmosphere. I'm a fan.
TIP: this place is ridiculous on big sporting event nights, especially UFC fights. I usually go only at lunch time, but I've made the mistake going on a UFC night. I'm not a UFC fan so I had no clue what was going on. So if going at night, you might want a backup plan if you drive by and see the parking lot overflowing and people pouring out of the building.
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