| rev:text
| - If I could split this review in two, I would give the food a 3 and the delivery a sub ZERO.
The food...we appreciate the fresh ingredients. Delivery Order 1# The garlic knots are great...if you get them. Ordered a Tuscan Salad with grilled chicken and garlic knots along with a pizza. The Tuscan salad has bacon, ditalini pasta and blue cheese crumbles for $8.95. Chicken is an additional charge. For $8.95 it would have been nice to visually SEE the blue cheese instead of having to hunt if it's even there. The salad was mostly lettuce. Even the ditalini pasta? Come on, it's pasta, it's cheap, it's an Italian restaurant! I could probably count 10 little noodles in the salad. This salad had the potential of being great but the chintzy portions of the featured ingredients makes it waay over priced. People make meals of these salads, make it worth a meal! The chicken was nicely packaged separately and tasted great, but again, we paid extra for that. As for the garlic knots, they never came with the order. I called the restaurant and they offered to send the delivery person back out, but seriously? I was starving and didn't want to feel guilty not tipping someone a second time for $2 worth of garlic knots so I asked for refund (fyi, plz refund your customers the tax they paid with the order, not just the item). Pizza for hubby was delish and waaay over priced. Charging $2.50 per topping is excessive and not being able to make a minor swap on a specialty pizza is uncommon. So when you start with a cheese pizza and add 5 toppings you end up with a $28 large pizza! Unfortunately it arrived bone cold because it took an hour and half to get our order! SO you're not only upset about waiting for so long, you still have to turn on your oven and wait to reheat a fresh pizza!
Delivery Order #2
This time, a pretty simple calzone, 6 wings and a large pizza (yes, the same ridiculously expensive pizza). The calzone was disappointing in the portions of ingredients. I had pepperoni in the calzone and couldn't even taste it. In general it was "meh" and I was just hungry so I ate it. Will I reorder it again? No. We tried the chicken wings and those were actually quite tasty...best part of the order. Hubby's pizza had those fresh ingredients again, but guess what? It took an hour and half to get the order again and it's not a busy night! It's Monday! Pizza was soggy even after reheating and the whole meal was a general disappointment. Total price of the order with delivery? $46.13
In both cases we had to call the restaurant and ask where our order was. We kinda felt sorry for the delivery guy who had some story about a previous "serious order issue" that caused the delay. He told us we could call the store and contact the manager. Frankly, that's not our job. Great customer service would have had that manager calling the people who have been waiting a ridiculous amount of time and personally apologizing. It's not hard to look up a phone number on a take-out order.
All in all, there are too many other pizza places locally to deal with these issues. It's just not worth the aggravation dealing with this place, especially after you've worked a long day and just want to have a nice meal before 9pm!
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