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| - SEPHORA REVIEW
I couldn't tell you about the rest of the store, so let's focus on Sephora.
Look. It isn't as if I expected to feel like I had arrived to a shimmering oasis in a vast, cultural wasteland like I do when I step into any other Sephora, but when you're actually IN a vast cultural wasteland (a.k.a. Christown Spectrum), I could have expected it and no one could have accused me of being unreasonable.
What I did expect, however, were the three things for which Sephora is known: Customer Service, Product Availability, and Appearance.
CUSTOMER SERVICE
No one greeted me. No one looked at me. No one wandered politely over to ask if I needed help or if I'd like to try something. Not a single moment of interaction, and I spent a good twenty minutes hovering around the same display. I knew what I was there for, but I was also looking forward to leaving with samples of products I wasn't sure about. Fail, Sephora.
PRODUCT AVAILABILITY
I came in specifically for Kat Von D, and literally none of the products I came for were stocked. Half of the foundations were not stocked, more than half of the liners were absent, and not a single beauty blender was on the shelf. Don't get me started on the palettes and lip colors. I understand being out of something new or something with lesser demand than another product, but being 60% out of an entire line (and such a highly demanded line) is just bad form.
APPEARANCE
The displays were covered in fallout, fingerprints, and who knows what else. The swatching stations were overflowing with discarded applicators and used tissue. I find both of these things to be amazing considering there were so few products available to swatch. This level of ignorance to cleanliness is reprehensible
in a cosmetic store.
I'm just severely disappointed. My only comfort is in knowing this is an isolated incident, and I will be able to expect much more when I travel across town just for the Arrowhead Mall Sephora.
Much sad.
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