About: http://data.yelp.com/Review/id/nIBYU0nGA9yivBuCYnPJTQ

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About: http://data.yelp.com/Review/id/nIBYU0nGA9yivBuCYnPJTQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-08-10 00:00:00 (xsd:dateTime)
itemReviewed	Toto's Mexican Restaurant
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I am very disappointed with the totos staff and our purchase tonight-my family in Boulder city which consists of three households have been devote patrons of totos for several years- tonight was a snaffu as far as customer service and appreciating local support. I had 3 families at my house- my daughter suggested totos as there has always been a buy one combo get one free "combo meals " coupon in every weekly Boulder city paper to which I had never partaken-sounded like a great idea for us tonight- e called in dinner - 6 combos - I grabbed paper and for first time coupon not there- I had last weeks paper and yes coupon there- I arrive to pick up our meals and gentleman at counter tells me I need three coupons and the one from last weeks paper was expired- I informed him that there was no coupon in this week which was strange and could he please honor the coupon I had for our meals- I live here- we eat here (- we have always paid full price for everything)the first time EVER I am looking for the specials - he denied using the coupon I had x 3 as I did not have three( BTW coupons do not state limit one per person- ). He also tried the line of "it will come out of my pay if u don't have two more"- which quite frankly if he was in India I would believe him ,- I worked and lived there and yes its not a pleasant society- how some EVER this is the u.s. and a small town - I do customer service everyday for a las Vegas hotel - I listen to every excuse in the book for " how are you going to compensate me". 30 years customer service various fields for the record. I greatly appreciate business - BUT repeat customers are a blessing - a mishap on our side over a weekly coupon should have been granted properly with a smile in lieu of harassing and arguing in front of new diners as they entered,- I'm guessing management was off today as I cannot believe the baloney I was dished out- moving forward we will order Roberto's or drive in to henderson - and yes as folks transiting thru ask me for a recommendation it will not be totos again - p.s. after all the drama etc I have to add- we were shorted on our order - nice ...............
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Christine

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