| rev:text
| - Disappointed. This place definitely didn't live up to its hype nor the name it carries.
Let's start from the beginning: if you're just with another person or just by yourself, you would need to spend the next hour waiting in line, there is now way around it. For parties three or more, they have an awesome text service that will ping you when it's your turn - you will have about ten minutes to get to the hostess before they give your table away. The catch here is that throughout most of Planet Hollywood, where the restaurant is nicely located, the cell reception is horrible. So again, your mobility is limited; I wouldn't try to go inside the mall, just try to hang around near the entrance or by the nearby slots.
The inside decor is appealing, I dig the fire decorations which add to the excitement. The chairs are low, but it sets you at a perfect elbow height for eating a burger; you have to try to see what I mean, but it was a nice touch.
Once we set down, we only got the food menu which had beverages but didn't include alcoholic beverages which were on a separate menu that we didn't get. We asked the waitress and she brought an iPad menu just for selecting the drink. This was rather inconvenient, I didn't get enough time to choose from the iPad while the waitress was waiting to take it back, or so it seemed. Also, not sure if it's wise to have two types of menus: one on a paper and one on an iPad. To be honest, the iPad didn't look that clean or new either, so I was a little hesitant on handling it.
Cleanliness was ok, not great. The little yellow plate holders had marks on them and the tabletops were full of scratch marks. Not that this is a deal breaker, just that I would have expected Gordon to pay attention to these details. I would get rid of the plate holders altogether, they don't add much and look dirty.
We got sweet potato fries and onion rings to go as appetizers with our burgers. Sweet potato fries were mediocre at best, I thought wedges were cut too thin to carry any flavor. We also asked to not add any vanilla sugar powder to it, which comes with it by default, since it didn't really sound appetizing.
The onion rings were horrible. Dare I say, the worst onion rings I have ever had. The extra dough surrounding the rings cooked like break - you could literally break large chunks of what looked like bread dough. It was drenched in oil, just dripping. I did bring this to the attention of the waitress, who was kind enough to get us another serving, but as much as I am happy for having a staff that's open to feedback, I was disappointed that she brought in just another serving of those oily, doughy, tasteless onion rings. Just not acceptable from a Gordon Ramsay restaurant.
Now come the burgers - I got the Blue Burger, which as the name implies, comes with blue cheese. It was ok, just that, nothing more or less. The bread was a little too tough and tasteless, although the sesame seed sprinkle was a nice touch. The meat was too thick and dry, I did order medium well, but it was mostly on the well side. Not saying it was the worst burger I had, but it was definitely not in my list of best burgers.
I did try a few bites of two other burgers - one came with duck bacon and an egg, called the farm burger, and the other one was called Hell's Kitchen Burger which came with hot peppers. Both were mediocre; not enough distinctive flavor, dry and overly large piece of meat, sandwiched with dry and gummy bread.
The place is also on a pricer side, expect to pay upwards up $30 per person if you're planning to get an appetizer with your burger and a drink. The burger itself doesn't come with any sides, so you probably want to get an appetizer or something to go with your burger. If you read so far, you would know better than to get onion rings.
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