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  • I purchased for the second time in 2 years from Jim Marsh KIA. This is a great dealership and has a friendly staff. After looking on Sahara for a new SUV and dealing with high pressure sales tactics, I contacted Jim Marsh via email and received a quick response from Charlene the Internet customer manager who looked for the exact vehicle we wanted. She informed me that she could not locate the vehicle but would be willing to locate something "close" to what we wanted or even offered the option to order it from the factory. Charlene sent me a detail sheet and photos of a 2014 Sorento SX that they had on the lot (we wanted an EX) and I declined, do to many more features than we needed. Charlene informed me Mr. Marsh would give us an outstanding deal on this model if that helped. We exchanged several emails and agreed to a total price and said we would be in at 7p. Charlene met us upon arrival and turned us over to salesman Brent Ponder. Brent gave us the insight and showed us the options the vehicle had and we test drove it. We agreed on our trade in price (purchased 2 years ago from Jim Marsh) and then was introduced to Vinny in the finance department. Again, no pressure and no BS sales technique to sell us more unneeded items. Drove off at 9:20 a satisfied customer! My wife and I would highly recommend this dealership! Our Interaction with Jim Marsh staff: Charlene - Internet Customer Manager Brent Ponder - Salesman Vinny - Finance Dept
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