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  • This is just a review/warning about Kind Exchange in general. There are 2 things you can do at Kind Exchange. 1) Sell Clothes The selling model is the one I find most deceitful. You drop off a bag or two of your clothes. They will get you to fill out a form and give one piece of id which they record. Then you are to go back after X amount of time to see what they will and won't take. If they're not busy they might evaluate an object on the spot but I've never had that happen. The rates are 10% of their selling price in cash or 20% in credit. Because they tend to only buy brand name stuff and sell it for low prices, you basically get close to nothing for your clothes. They then offer for you to "donate" your stuff to charity. I've taken them up on that offer many times. BUT THEY DO NOT DONATE YOUR CLOTHING. Instead, what they do, is sell the clothes in the store at a MUCH LOWERED price than the rest of their inventory. On the tag it will say "I heart Charity". I once spotted a skirt that I had "donated" being sold for $13. I was understandably upset. I asked the store attendant where the donated clothes go. They told me that it was a scam. They tell people they are buying and then the leftover "donated" clothes they sell. ONLY 1% OF SALES FROM DONATED CLOTHES GOES TO CHARITY. I found that to be crazy. Kind Exchange needs to much more upfront about what happens to "donated" clothing. They imply that the physical clothes are donated to charity when in reality only 1% of the gross sale of the clothing goes to charity. I would rather donate my clothing to a clothing donation box instead of giving it to them for free for them to make a profit. 2) Buy clothes If I were to review this store on solely the buying experience, I would rate it 2-3 stars. The selection isn't great mostly because these are clothes that depend on other people bringing them in. As a result, there isn't a large range in sizes and the styles that you may prefer may not come in your size. I always find the clothes are a bit hit and miss. I find myself asking pretty often - why is this being sold? when I see a shirt with a stain or a tear or something else visibly damaged about it. This is probably because someone donated it and they figured they would try to sell it anyway. A tip would be to skip the browsing. They post all their "finds" on their kind exchange instagram. That's where the nicest pieces will be shown. You can call the store and try to reserve it but you will most likely be waitlisted. Their waitlisting process is extremely frustrating but you essentially get in line to buy an item and you have to show up in a specific time window to get the desired item or else they give it to the next buyer. Still, if you are successful you can sometimes get a great deal on a quality item. This is undeniable but it takes both luck and patience. Bottom line is that I find their business practice unsavoury. It's fine to offer people low prices for their unwanted clothing but to sell clothes that they imply are donated to charity is plainly deceitful.
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