Wow those ads sure are great. They sucked us in. When the rep came I was impressed. He was early, professional and courteous. When he told us our older ac unit would need extensive maintenance (it still works), we figured it wouldn't hurt to check out pricing for new units. Checking out pricing turned into an hour and a half ordeal and when we told him we were never planning on purchasing a new unit that night something snapped in him. He started getting combative and asking us why over and over again. We had to ask him to leave. It's really a shame because our experience was great up until that point. Now reading other reviews I think we will get a second opinion on the repairs too. I almost feel bad for their employees as it must be a hard sell environment. This is especially hard when the product you are selling is so much higher than everyone else's and there doesn't appear to be an apparent difference.
Update: I was contacted within an hour of posting this and given my money back for the service. I thought that was a decent gesture.