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  • What a sad sad rating for my beloved Luxor. This used to be the ONLY hotel I wanted to stay at. Now, I'm sad to say that I will never stay at Luxor again. Not only are the rooms super super outdated, the customer service is horrible, and I realize that Luxor is pretty far away from the action on the strip. We stayed 1 night and checked out early. Totally disappointed in the hotel. BTW, we made it known that we were unhappy with our 2 double beds instead of a king bed (and I know we checked in late, but I called 30 minutes earlier and they confirmed I had a king non smoking). No one at the front desk offered us anything! Not an, "I'm sorry, here's a free pass to the club, here's 10% discount on the room, here's a 10% on the buffet..." Not a thing! This is really the whole reason why we left early. I think if someone had said something, we would have stayed. With that rant out of the way, I do have to mention Jason from the cafe- I found him in the hallway and told him about the situation and he walked us up to the front desk counter to see if anything could be done (nothing), and then he comp'ed us a dessert at the cafe afterwards.
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