I have been here a handful of times and have yet to recieve great service or any standard of service for that matter. I have no complaints about the coffee or food. The atmosphere is loud and busy but again, no problem with that either. What really bothers me is how rude the staff is. Maybe they don't realize their customers are paying their bills and funding their livelihood. Whatever it is it embarrasses me that the owner allows staff to treat guests as a problem and annoyance. Truly disappointed that my neighborhood coffee shop deters business for their lack of care for customers or service.