I've been to a Waffle House before and the service was top notch and super fast so I was excited to try this one out. I came on a Sunday morning and the lady taking names didn't even greet me and was super rude, she also said the wait would be 15-20 minutes and we waited for almost an hour. When getting seated I noticed several dirty napkins utensils on the floor. then a young lady named Britney came to give us our drinks, she rudely asked "who's the coffee for?" we then waited for another 45 mins for our food and when we had to get up to ask for our waffles! when our waffles came they were cold and Britney rudely came back to take the plates we were done with and we could clearly hear her complaining about our table to another employee. there was never an apology for the wait or delay in our food. the whole staff looked very unprofessional and we're running around like they had no idea what to do. I'm only giving this place one star because I don't have the option for zero stars.
bottom line is there are other waffle houses in Phoenix and I definitely recommend going to another. the food is mediocre. the service, attitude and cleanliness are beyond poor. I will not be visiting this Waffle House again!