Do your research on pricing before you go.
We went into the shop two days ago and they had some traffic and people were buying stuff, and all the great reviews so we figured it was a great place.
It's my understanding it's a husband and wife team that own the place. First things first is they didn't seem very friendly. Made my husband and I feel like we were wasting their time. Not one smile, not once and just seemed like they did not want to be there. A fake smile would have been nice. At least act like they cared to have people on their shop.
Well my husband ended up finding a bike he just had to have so we purchased it as well as some other items bringing our total to close to $300. Again. Not even once they saw they got a sale, didn't seem to care once.
Well we went for a bike ride last night. Bike seemed to work great. We went into the garage this morning and the tire was completely flat. We were like wow that sucks.
Took the tire in and I was thinking about getting a bike for myself. But the color I wanted was no longer in stock. This time we just worked with a younger guy and the husband. It was like pulling teeth getting them to answer questions. Like can I custom order the color I want? Or why not even try to sell me something else that I might like instead? But nothing. They tell me it takes months to come in and can't guarantee I'll get the color I want before they'll sell out again. Ugh.
Instead they took my husband's flat tire and replaced the inner tube ($14 charged). Then when they returned the tire, we saw that the tire itself was completely ripped across and you could see the tube inside!! How is that missed?!? So we gave it back and they took it back again to replace it completely. Then the owner tells us "oh yeah, we had a batch of bad tires. So people have been bringing them back in."
I mean really?! You're now telling me you know there is an issue and you still charged us???
In the end I am glad they didn't have the bike I wanted. I don't plan on getting anything else from them.
Worst part is, they don't accept returns.