I usually order ahead through the app but this was a last minute decision for my lunch break at work. The girl was not paying attention to me at all. I told her at least 6 times that I wanted a bowl, not a burrito but she was too busy talking to the guy behind her to pay attention so I gave up and got a burrito. If I go to this chipotle again, I will order ahead so I can make sure I get what I actually want