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| - I'll start off by saying that I am a server at an upscale restaurant in uptown Charlotte. I have worked in the service industry for many years, starting as a bartender in a pub and then moving on to fine dining service. I have started coming to Duckworth's after work, when I get off late, because they serve food until 2am (awesome) and are a short walk from my apartment. The few times I have been there have been great. I hardly ever write reviews, but I think that my last experience there warrants one. I sat at the bar and a woman greeted me and took my order. Nothing special, I ordered a beer and some food. Well...I found out that the beer that she poured for me was the wrong one, after I had already drank it. I was looking forward to trying a particular new beer. There were also 2 things wrong with my order that I clearly specified to her when ordering. I understand that she was not the bar "closer" and was seemingly trying to get out of there, but that is no excuse for careless service; 3 things wrong between my food and beverage order. I also understand having a bad night, but once again, no excuse for 3 things completely wrong. Steve (I found out his name by looking at the receipt) took over the bar as the "closer" and realized the mistakes and corrected them. He has waited on me a few times and always has a great attitude and gives wonderful service. He was the only one behind the bar when I was winding down my meal. He had a full bar along with "service bar" and handled it like a pro. Steve, thank you for your wonderful serivce, attention to detail and hard work. I'll be back.
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