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  • I've been shopping at HF for years, and there ARE good tools here if you shop smart! Here is the secret, and PLEASE pass this on: If you're making a purchase on any electric tool, cordless drills, compressor, or expensive thing ---make sure you read thru the reviews of that item on their website!!-- They seem honest, and I've had good luck with most of the stuff I buy there. I don't think that HF removes bad reviews. (you'll see plenty of bad reviews, haha) Look thru a lot of reviews, and look for people that had consistent trouble with a part on a tool. When you buy tools, PLEASE make sure to leave a review on the HF website as well. It helps us ALL figure out if something is crap or not! I've never had problems returning things at this store, just make sure you have the receipt. (Sign up with your email, and they email you all your receipts so you don't lose them.) If it's an expensive tool, make sure to ask if there is a different return policy. The tool chests there are AWESOME. You can't beat the price, and the quality is great. Stuff like hammers, prybars, screwdrivers, metal clamps - all good. Wrenches are good, probably not for pros. The grinding and cutting wheels are good, and cheap. Avoid a lot of their drill bits because they break. Step bits and metal hole saw kit are really good, and buy the CRC cutting oil. Plus use the 20% coupons, and they will accept email/online coupons from your phone, so you can keep using them until they expire! As far as the service goes for this store, the employees are nice. There is like 1 guy there that is blah, but pretty much everyone else that works there is helpful. The checkout line can get backed up and slow. Get your free goodie from the coupons, and check the SKU number on it to make sure it's the right item. Half of the time the line is slow because someone grabbed the wrong free thing and has to run and get one with a different number. Don't be that guy!!
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