The food is 5-star -- best Ethiopian in Toronto, except for the worms crawling in the fresh salad greens + the unripe tomatoes.(Keep tomatoes out of the fridge, then they'll ripen).
My beef is that I was a weekly customer for over a decade and that they made an error, didn't fix it + left me in the lurch. I can't believe how my loyalty was so easily dismissed + I've not been back.
The error had to do with the injera, which is traditionally made with gluten-free teff flour. Well, at some point they started adding wheat + barley to it. I explained that celiacs + GF peeps would come here because they had a GF-facility until that point. They didn't seem to care + continued to go down the road to get me teff injera. My last visit, they gave me the wheat added injeera after we specified for it to be teff only; I found out after I'd taken the order home to eat. I explained how dangerous that could be for celiacs but they just shrugged. No sorry, no interest, no replacement, no nothing.
It's too bad as I loved all the cooked dishes + they lost a loyal customer. I think they're in- person service manner may be much better than their utterly lacking phone customer service.