My fiance and I decided to give Brian a call after some friends of ours had him out to look at their problematic air conditioner. After they had some bad experiences with some other local heating and cooling companies, I knew that he had to be good from how much they raved about him. I really liked him from the minute I met him. He showed up on time, he called a half an hour ahead to give me notice, and his manners didn't stop there. He's a genuinely nice, hard-working, and honest guy. He spent about two hours at our house, even though he got here at 5pm and still had other calls after us. He wrote up an extremely detailed list of all of the things that needed to be repaired and gave us bids for each one. He was also upfront about the fact that the repairs don't need to be done right away, and he hung around and answered all of our questions afterward. We will definitely be using him for ALL of our future heating and cooling needs. We wouldn't even think of using anyone else.