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  • Despite my previous 5-star review, as I write this I have been on hold (well, not really on hold, I can hear employees talking and working), but I'm "supposed" to be on hold for "just a second" to order another cookie cake for a birthday...for 11:56 now, and counting. Pretty sure she's not coming back to take my order. Should I call back? Keep "holding"? I really need a cookie cake today. So hit-or-miss with the customer service. Sad. Management: Please, Fire whoever is working at 12:03-12:27 pm on 4/10/17! 14:38...really don't think she's coming back. Can still hear female employees talking. 15:22...glad I'm so important, with my multiple cookie cake purchases here each year. 17:01...I'm done. There is just no excuse for this ridiculous level of BAD service. Where is the guy who delivered my cookie cake to a high school parking lot when I couldn't get through because the police roadblocks around the stadium blocked my path to the store? 19:54...and she still never came back. Haha!! When I try to call back, the line is "busy"! Wow. Just no words.
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