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  • So I get there at 1130 pm I stand in players card line and then they state stand in the regular line next I had been a returning customer for business trips for a while with my fiancĂ©. So Michael helps me first and he is so rude the way he spoke to me about standing in the other line I always checked in at the players club line. So I agreed next time I'll check in the regular line Marygrace stated it's fine to heck in this time but next time at the regular check in line. Ok. So Michael was still so rude so I refuse to let him help me check in. So then I switched to Maggie who was also rude she checked me in I upgraded to sky rise tower she had keys ready and room ready and then she decided to go in the back for about 15 minutes comes back with a big Caucasian lady and she says "we're going to cancel your reservation and give you your money back......" at 11:45 pm(I'm 7 months pregnant) haven't slept all night drive 8 hours to be told this after my room was reserved and keys were about to be handed to me. Mary Grace comes over and helps the big Caucasian lady and they both say they don't have to tell me why but that they can't accommodate my needs.. what needs? And then after making me feel so uncomfortable and upset Mary Grace says you can stay if you want but your not welcome after anymore .... with no reason...... I'm not going to stay when you made me feel like this? Horrible people. and I already felt uncomfortable driving for 8 hours and they also said I can't book at any other MGM hotels so they pretty much caused me to drive and stress out no sleep for 24 hour and I'm 7 months pregnant. I have to see my doctor because now I am not sleeping right and this really really affected me mentally and physically I almost got in 2 accidents on the way home. To me : why did they not call me prior to say this? Why did Maggie set up my room only to leave me waiting with keys n front of me and say we're canceling" at 12 at night!!? Hey had no remorse! They let me walk out tired and scared and stressed! Now I have now see my doctor to make sure nothing is wrong! I almost crashed twice on the way home! So horrible and not professional not kind that they would check me in to cancel my reservation! They should be fired. That was very wrong! I will see my doctor and make sure everything is okay and if so will be reaching out to my lawyer. I really feel someone of very higher professional educated power should get back to me on this situation and handle these uneducated horrible employees. I had always recommend this hotel to my friends and family and bigger parties of people with my age (21-25 and 35-40) range why would they choose Circus? Because of me. It is so upsetting because my family went here since I was young as well we were never treated in such a manner. I cannot believe this happened to me. So very unprofessional and wrong in so many ways. It's very sad that these employees are a reflection upon this fun hotel. These employees are not representing MGM hotels in a good way at all. Hire me for a day and I can show them how you should treat guests. MGM is a professional hotel company and only professionals and nice individuals should be able to represent them no matter what. Horrible. Incident date: May 18 2017 Arrived est: 11:30 pm Also prior to this I called around 330 pm spoke to grace I believe and I said is it okay that my father booked my room this time he used his card and I don't have it I want to make sure that room is paid she responded yes that's fine all you have to pay is $30.61 at time of arrival because room is paid already... room wasn't paid I owed $52 and they refused to honor that.
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