This store is criminal. Went in to compare and shop for service. We have been with Verizon for years. After pulling our credit and comparing prices and services we decided to stick with Verizon and left the store without signing a contract and with no devices. This was about 3-4 months ago. I have been receiving monthly bills ever since for services we never signed up for. It has gone to collections and no one at T-Mobile cares. The manager is never available. No one at the store will fix this. I've called T-Mobile and spoke to about 6-7 different people and no one cared AT ALL. I will absolutely never ever ever switch to T-Mobile. Their customer service is abhorrent and charging someone without them even signing up is criminal. Screw you T-Mobile.