I havent had my pet go here for very long - she was perscribed some meds and a few days after we finished she got her infection back - new med described which go her very very sick. They prescribed the old meds again for a longer period of time and also told me that I could bring back the med that didnt work for a refund. I asked them to verify and was told that they had worked at the clinic for a while and she was sure. I brought in the med and when I got there - "we cant take meds back but we can donate to someone that cant afford it..." I felt a wayleighed. bait and switch - maybe.... Secondly it is very difficult to get through to their desk - I get the recording to call back in 5 minutes which doesnt seem to work - neither does leaving a message. Good Doc but not a fan of the office staff and policies