Unfortunately the credit card dispute process took forever, but I did finally get a provisional credit back for the $23.34 I paid for the order I cancelled and never received last time. They were no help when I called the location to try to get a refund. I also sent an email to Papa John's customer service through their website about three weeks ago, and I have yet to get a response, much less an autoresponse to acknowledge they received my email. I just hope they don't dispute my dispute of the chargeback, and my provisional credit becomes final.
Let's just say I am pretty disappointed in what used to be good service. Now that Domino's got rid of their breadsticks (that I loved) and Pizza Hut changed their buffalo sauce for their wings, none of the chain pizza delivery services in my area are an option anymore.