My husband and I had lunch at Hard Rock today and never, ever again. It was 11:30 a.m. and not busy when we arrived. We had deliberately arrived early so we wouldn't have a long wait. We waited about 15 minutes before anyone came to take our drink order. Then we waited and waited and waited for a server to take our meal order. My husband ordered a grilled chicken and ham sandwich which came with bacon and a side order of French fries and he was satisfied with it. He also ordered coffee - no one ever asked if he wanted a refill until he asked for the check. I ordered the mushroom burger and the server said I could substitute onion rings which I did. The burger arrived with French fries and we never saw her again so I could complain. The burger was so greasy that I couldn't eat most of it. As for my beverage - it was $3.60 for a Sierra Mist and no one asked for a refill. We will never ever go back to this place. It is a disaster.