We went back here for the first time since my last update and I can now confidently say that I won't be back again. I'm not sure what happened to this place, but it isn't the tea shop that I used to enjoy.
The staff is incompetent and didn't even listen to what customers said or even look at them. We even saw other customers get ignored and have messed up orders while waiting for ours.
Their tea menu has been severely cut and is missing the few good items that used to make it worth visiting.