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| - I've been here a handful of times and each time, I leave just a little more annoyed than the last. For starters, if you go for a basic wash, they try to pressure you into adding on all kinds of extra services. I'm not shy when it comes to taking care of my car so if I want extra services, I have no problems asking for them. If I come in for a basic wash, it's all I want and continuously suggesting I get extra services is ANNOYING. Anyway, I digress....
A few months back I showed up for a basic wash and ended up leaving with an appointment to get my windshield replaced. While my windshield was in need of replacement, I was told that because I chose to book my appointment through the company that they (SuperStar Car Wash) are affiliated with, I would receive a $25 gift card for future services. Sweet. Fast forward to today, I drive up to use this $25 gift card for an express wash (I clean the inside of my own vehicle,due to the half ass job they typically do) and to my surprise, I can only use the gift card for a full service wash. LOL!!!!!! What is the purpose of a GIFT card if I'm told how and on what I can use it? As ridiculous as this is, I pay for my car wash and proceed. Once I was done, I got out of the car to open my mirror and noticed there was water all over the back. I asked one of the guys if I could BORROW A TOWEL TO WIPE MY CAR and he tells me "I'm not allowed to lend you a towel, if you need one, you have to go inside and ask the manager and then he'll come out to tell me if I can lend it to you". NEVER have I ever been to a car wash that was not willing to LEND a towel to wipe off excess water. While these 2 issues may not be a big deal to some, they are to me and I will take the $25 gift card and give it away as this was the straw that broke the camel's back...THEY WILL NEVER GET ANOTHER DIME FROM ME AGAIN.
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