I dropped off my car for a complete car wash gratis of the auto repair shop that had worked on my car...when i came to get into the car after the wash, i saw a long, wide scratch on the driver's door ending at the wheel well where a dent was evident...when questioned, the men working there said that it must have been there and because of the salt and dirt, i wouldn't have noticed it..one would have to be blind not to notice a wide scratch and a dent on a door that i open daily...the manager took me through the wash route to show me that there was no place that it could have happened...i have no proof but i am quite sure that the damage was not there when i got out of the car...one worker seemed very nervous during the confrontation and kept glancing at the other workers as he denied any knowledge of the damage...it could have just been his personality but....that was a thousand dollar carwash...exactly the amount of my deductable...