Unfortunately, when I lived in Charlotte this was the closest shipping store to my house. Each time I went it was clearly obvious the employee was annoyed he had to work and assist me. It was the same guy every time. He had to have been the owner, if not he should be fired. The last time I went, he took a phone call in the middle of helping me and then annoying looked at me and said "are we done?". Oh yeah, we're done. Never once did I have an OK experience there. I only wish after the first rude visit I chose a different establishment. After that day, I drove to Stonecrest for the UPS store there or to the one in the Quail Corners shopping Center. Those owners are both exceptional!