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  • Festival not honoring what they promised. At the Rockin Taco Street Festival...very unfortunate for Heidi's to get this poor review, but after showing the manager what was promised she states there was nothing she can do... she was very nice, but stated that they shouldn't have to pay for the HUGE screw up by the event planners.... and I rebutted with I shouldn't have to pay for something and not get what was promised.... The event planner Sylvia also tried to tell me that Onions, cilantro, palmagranite seeds, are "sides" where there email clearly states these are appetizers... she (Sylvia) also looked me in the face and said "yep we are screwing you, no refunds".... completely unacceptable!! We even said we are happy to pay for our drinks and some tacos, but refund a portion of our fee for not honora by what you promised.... By the way, the "steak" tacos are roast beef, not steak, but still decent.... Very nice of the lady from Heidi's to come by and apologize, but she still could have made a phone call to have a couple trays of the other items promised sent out... but she was very nice!!! #Rockintacostreetfestivalsucks 2nd UPDATE: Thanks for the clarification Heidi. I did clearly state in my review that your team did not contribute to the mishaps. However, having worked in the Mexican Food industry for many, many years I am very savvy on the prep involved for Mexican dishes. Having said that, I have updated my review for you, as I do not want to see you get penalized for the lack of planning on the coordinators part, I hopes that you will have a discussion with them for the future to ensure that expectations are clear and met. I do appreciate your professionalism, as this was a clear professional "service recovery" response. All the best for the future.
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