The ambiance is lovely and many of the dishes above average but the service was so terrible, it can guarantee you'll have a bad night ....so why bother?
Everything started off fine even though the wait for a table ended up not being the '10 minutes" they promised but well over 30 minutes. They sit you down and get your order and everything seems fine. And then you wait.
Over 45 minutes later, without a peep from our waitress to check in and let us know what is going, then dump food on our table. I say "dump" because we had ordered several courses - soups, salad and main dishes and side dishes andmost of it came out at once...other than the soup and a veggie dish, which we then had to wait another 15 minutes for. How the heck does the soup come out last?! The worst part about it is that most of the dishes were cold.
Rather than serving us dishes as they were ready, it was obvious they waited or forgot about our order for a very long time.
We mentioned our frustration to the waitress in a nice way and she said the kitchen was backed up. Then management pops up while we are still waiting for some of our food and asking how is everything. We mention having some issues with the wait and he makes a snarky comment rather than apologizing or trying to make things a bit better. We weren't at all rude but he handled it all very badly.
I think the popularity of the restaurant has made management think that it's ok to treat people badly and that they can afford to lose a few customers. I was appalled and will never go back.
It was one of the worst evenings we've had in a long time. We can't suggest anything other than just avoid the place until they work out the service kinks unless you are in the mood to take the risk of really bad and rude service.