I've had two negative experiences with this Jimmy John's. The first time, I ordered online and waited for my delivery for about an hour. I called and was told it would be about 15 more minutes. After another phone call to check, I was told one of the delivery drivers quit mid-shift. After a third phone call, I cancelled everything since we were going on 2 hours from my initial order time. The manager I spoke with told me that she was going to refund the money (I never received the refund), and give me a $12 credit on our account. She told me all we needed to do was order from this same phone number.
We just tried to place another delivery order, figuring we'd use the credit while we had it, and first had to argue that this actually happened and that we should have been credited, and then were told that the credit couldn't be used on deliveries. I've ordered from other Jimmy John's locations in the past, but this one is a disaster.