All they want is my money. They tell you to rush over after you tell them the issue with you pets making it seem as if they will die if you don't get them there in record time. Only to have you waiting for over an hour just to talk to someone to take vitals. If my wife wasn't so freaked out I would have done everything they were going to do at home. We were charged over $2000 because our dogs ate chocolate and they had to keep them over night.