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| - We spent 3 nights during our Labor Day weekend at this hotel. We were attracted to this hotel because if its large in-room jacuzzi tub.
As we were checking in, the lobby of this hotel is small (more like a "room" rather). Staff were chatting among themselves when we arrived around 1pm. It did not seem very professional to me. As I was in the lobby, I learned that this is actually a timeshare of the Shell vacation club. No wonder the the rooms are big with kitchenette (no stove, just sink, fridge, and microwave), dining table, and a large sectional sofa.
I was given a room close to the parking lot, on the second/upper floor. The room decor was decent. Not brand new, but "okay". As I mentioned before, the whole reason we booked this hotel is because of its in-room jacuzzi tub. So as I was enjoying the tub at like 5pm, someone kept calling and calling the hotel room. We didn't answer as we were in the tub, and we did not expect any call to the room. Then someone even BANG on our door. My husband answered the door, who claimed to be 2 security personnel. They said downstairs ceiling was leaking water and wanted to inspect our room to see if "everything is okay', and if "anyone is injured". They inspected the room, the patio, and wanted to inspect the bathroom as well. However, I was in the tub and my husband asked if they can you come back in 2 hours (around 7:30pm) for the inspection. They agreed. Then later in the evening, th towel bar fell down. So we called the front desk about the shower bar (and asked to have someone to come fix it), and we also asked if the security guards were still coming, since it was already 8pm or so. The person who answered the phone said "we were just waiting upon your permission for us to get in." We were like, "ok, you can come in now", but I thought we had a prior arrangement for them to "arrive in 2 hours"? Why the person was so rude and made it like we did not allow them to come in? Then soon after, a guy came in to fix the towel bar, who said that someone already figured out that the downstairs leakage is due to the plumbing issue, and not related to us. So they did not need to come in to inspect the tub. We were relieved and continue our vacation.
Then the second night of our stay, we were enjoying the hot tub at around 11pm. Again, someone kept calling our phone in the room, and we answered. The lady, Josie, in the phone said, "you have to move NOW" and did not give us any other option. So after we packed up everything, we called Josie again to clarify the situation. She said people staying downstairs said WE were told not to use the tub. HUH? nobody ever told us not to use the tub? They even came to inspect and found out problems were not in our room? Then Josie said the "downstairs people refused to move", but so are we, at 11:30pm? they EVICT a hotel guest at 11:30pm at night given we did not anything wrong? We did not flood the place, we did not bang holes on the wall... and she said, the ceiling of the downstairs is falling off, and if we do not move, and BASED IN ARIZONA LAW, if we notify the hotel guests that there maybe danger in the room and the hotel guests do not comply, they will not be responsible for any accident or damage. After the threats, she offered that we could continue to stay in the room, but someone would have to come up to inspect the tub the next day and we could not use the tub. I really do not understand - when there is a plumbing issue with the drain, why someone keeps need to inspect the room? Most important is, we gave them the chance to inspect the room the night before - but they CHOSE not to come to inspect it.
Since we already packed up everything, we decided to move to the room in the next building anyway at 11:30pm.
When comparing the 2 rooms, I found out there are quite some decor difference in the bathroom tiles and decor, and even the microwave is different for the 2 rooms... sofa was a bit older, but still ok.
So the last day of our vacation, we were able to use the tub without disturbance. The hotel manager kept wanting to talk to us, but I do not think there is anything he could do that could make us feel better. He charged us 1 night less for the room - but that's not what I was looking for anyway.
This is such a horrible experience that I would NEVER ever recommend anyone to stay at this hotel. If the hotel is has such a serious plumbing issue, then they shouldn't make hot tubs inside the room (if their drain cannot handle it).
I felt being prejudice against - either by age or by race (we are Asian).
Stay at a real hotel, don't stay in this type of timeshare with poor staff training and poor service.
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