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  • Dropped my 2011 Fusion AWD here after it was hit while parked. Upon picking up the vehicle I noticed it was making a loud grinding sound, parked the car, asked the repair manager what was up, he said it was the power steering, insurance company ruled it couldn't have been related to the accident(my front left tire was severed from my steering column after being hit) so I took this with a grain of salt left the lot and pursued my insurance rep. We agreed to get the car serviced elsewhere given Ford took a month to fix some of the issues, not all. But before the month was up, wouldn't you know, my transmission went and of course this couldn't possibly be related to my vehicle being smacked off the street and onto the sidewalk. Regardless, I wouldn't take your vehicle here, they failed to detect such an obvious problem and then failed to have any transparency with me, the owner of the vehicle. If they can't get my insurance company to fix my car entirely, what makes you think they'll fix everything when you get hit? I'm sure their sales reps do a swell job and everyone is nice and pleasant, but trust me, been there, done that, lost a job, car, and took a decent pay cut. Learn from me and look for a reputable mechanic. These guys took over a month to give me a car that didn't drive and no one thought to call me and inform me that it wasn't going to drive even after all the repairs.
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