| rev:text
| - I give up. I've had two terrible experiences with this place and refuse to go back ever again.
The first time was on a Friday night a few months ago. A group of about 8 of us went in about 1030 and the place was clearing out, guess that shoulda been my warning. The server was attentive and brought out drinks promptly and then advised us we could only order off a certain part of the menu since it was late. I guess 11 counts as late here on a friday. Ok no biggie, Margherita pizza sounds fine. 3 of us ordered this. What came out was more caprese salad on a cold hard piece of flat bread than a hot pizza. Cold tomato and mozzarella slices with arugula garnish. Look I applaud trying to get all bougie but warn your patrons. I would not have ordered had I known. When I expressed my dissatisfaction to the server he just shrugged and said "sorry, that's how it comes" and walked away. Yep, that made me mad.
When I returned home from my trip I did send an email just to express my displeasure. The manager was very apologetic and a few days later a gift certificate unexpectedly showed up in the mail. Wow, ok, I'll give it another shot.
Last night was that second chance and they failed miserably. I walked in on a Wednesday at 10:03pm. The hostess said sorry, kitchen just closed. I said I'm bringing in a group of 12 people, but I guess we can just drink this gift certificate so asked I could use it for that. She responded that I'd have to ask the owner, he's standing right there. Um, no, i don't work here. Not my job to ask. So I got a "nod" and went to the bar where I said I'll have several people drinking on this gift certificate and here's a card to secure the rest. The bartender told me that they close in 30 minutes and shrugged her shoulders like she didn't want to deal with this. Really?? I'm so frustrated at this point I walked out. I can't even give you money? The owner was standing right there, shoulda said something. But instead I voted with my wallet and went down the street and rang up a $200 tab. I've given you two chances. I won't give you any more next time I'm traveling through Charlotte. By the way, I know it's September and should be cool, but it isn't and thus your AC should be on. It was ridiculously hot in there.
|