I have had to come to get blood work done multiple times this year. It is conviently located close to my house, so despite my poor experiences i have returned. I have to say today will be my last. I find the staff to have no people skills. Today when i walked in, there was no one in the office. A line of 6 people grew behind me as we waited for any kind of direction. I was 2nd in line, and could see in the back that they were drawing blood from a small toddler with the door wide open. I find that odd, to display in a medical office. Finally a lady came out, said its gonna be awhile. Okay then?
My previous experience I walked in & signed in, but the two ladies behind the counter couldnt break their conversation to greet me. I was the only one in the office and I sat there patiently while they complained about a patient who filed a complaint about them and their customer service. They went on and on quoting her as I sat there uncomfortably listening. Thinking to myself that I agree with the unsatisified customer.
Another encounter their system was offline, and they sat there bad mouthing Lab Corp.
These girls are extremely unprofessional and need supervision.
The one pleasant encounter i had was with a student who drew my blood, however I felt sad that she had to experience the women in this office as her example of how things are done.