| rev:text
| - My friends and I have been here twice. The first time we came here, the service was prompt and the waiter/waitresses were really attentive. So clearly the food was good enough to make us come back here again, since most of us don't live in the area.
So the second time we came was on their 1st anniversary event, which offered 50% off all foods. We took into consideration that they would be busy due to the sheer volume of orders and customers, so we didn't necessarily mind waiting for a table or even our food. However, they were completely unprepared to handle the amount of business that the event would bring.
With that said, I can confidently say that I have never experienced such poor service in my life, at any restaurant. I've been to really busy restaurants, and yet they were still able to accommodate for us. So here's a point form version of why this was a horrid experience.
1. I did not get any of my orders. I ordered a medium combo sushi boat and a salmon avocado tobiko handroll, and got nothing. We asked them multiple times whether our food was coming, and they said they would check. However, long story short- they somehow mixed up our orders, and gave our sushi boat to someone else. We waited 2.5 hours for this, only to be told that they could make it if we gave them another 20 minutes. Honestly, if it was going to take 20 minutes, I feel like they could have mentioned it the second or third time they said they would check on our order. I was literally falling asleep while waiting for food.
2. My friend didn't get her udon. Our one friend got his food pretty promptly, and the reason is that it was kitchen food rather than sushi. However, I'm pretty sure udon is categorized as kitchen food.
3. We had to keep asking servers for tea or water, because we never got anything the moment we were seated. And it took ~15-30 minutes for us to get drinks.
4. Pretty much every single person who was seated after us, got all their orders, ate, paid and left. We only know this because the restaurant was basically empty with exception to a few people waiting for takeout, by the time we left.
5. It took 1 hour just to get 2 rolls, in which I'm pretty sure my handroll could have been included in that.
6. No one bothered to tend to us, regardless of how many times we pushed the call button. The button was obviously functional because we could hear the ding. So the only time we could actually flag a server down was when they brought food or by physically waving them down as they walked by.
7. No one apologized for the poor customer service, instead they kind of just whispered as we left. One of the waitresses apologized as we asked for our bill, but she didn't really know how to handle the situation.
Overall, I feel like our patronage was not respected by them. We aren't any less important than the next customer, and we are still paying for our food. Like I said at the beginning, we understood that they were busy; however, that is no excuse for treating customers so poorly or giving preference to other customers over us.
Time is our greatest currency, and we can never get it back. So that's approximately 3 hours of my life that I will never get back from this experience. The only thing I got to eat was the complementary miso soup and salad. At least McDonalds gave me my meal promptly after this.
EDIT: After the third time coming here, their customer service was a lot better and they understood the errors from their event. While our second experience was poor, I would recommend giving this place a shot when it isn't busy. Bumped up to 4 stars, since their portioning is generous.
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