This restaurant mimics the "vending machine ordering" available in Japan. You walk over to an interactive touch screen monitor where you can place your order. For those who are familiar with ramen & its variety of broths & extra toppings, its quick and fun. For those who are new to ramen & unfamiliar with the process, it can be cumbersome and require the sole food runner (which is appropriate for the size of the restaurant) to explain the ingredients.
That being said, our ramen bowls were served to us pretty quickly. We ordered the Goma House Specialty and Shoyu Ramen (pic) with a side of housemade Japanese pickles. The Shoyu Ramen was beautifully plated: The broth was light with a hint of soy sauce with the pork flavoring; there were proportionate amount of Char Sui pork, the cured egg was flavorful (a tad bit on the salty side), and the bamboo shoots, Kamaboko (fish cakes in white with pink swirls), and bonito flakes were nice traditional touch. The noodle portion was on the small size and the $4 charge for Kae-dama (extra noodles) is much higher than all the other ramen shops we have visited in the metro Phoenix Area. The house pickles were on par. The Goma House Speciality with the extra topping of onsen egg looked delicious. We wished we had more pork flavor and more noodles.
They were not offering Daifuku (mochi ice cream) for dessert, so we left after noshing on our ramen bowls.
This spot has potential and look forward to re-visiting after they work through their menu options and ordering process. Would you consider a self serve water station with a spigot or maybe a full beverage station when you get settled into the space?!?!