So I would have given them 5 stars before today but since the had a change in staff. First started out had to wait over 10 minutes on line to pay and thenI had my car held hostage and had to ask why it was not being sent through the was. Then I got all the way home and my back seat had not been vacuumed. While I was waiting there was a couple also waiting for there car for over an hour they said. On the up side after I had driven back they did vacuum the back seat no questions. Was going to take my second car to get cleaned not going here anymore. Trying to find an up side with the staffing change can't find one so far. I see that others had follow ups from the management none here so far. Too bad I had been going there for 3 years too. So update management did call today 10/18 and said would look into the this issue on Sunday. I think I may take advice to go of another and try Happy Valley location. Nothing he said really seemed like he really wanted my business other than they were sorry it happened and they would look into it.